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Online
ordering@aatcc.org
Phone +1.919.549.3526
Fax +1.919.549.8933
Order Policies
- Prices are subject to change without notice. Refer to https://members.aatcc.org/store for current prices and product availability.
- All prices are shown in US funds net. Customers are responsible for all duties and taxes.
- Additional shipping fees apply for all addresses outside the United States. Additional fees apply for select items shipped within the United States.
- Orders must be prepaid in US funds net.
- AATCC cannot send products or publications to regions under US federal embargo.
Payment
- American Express, MasterCard, Visa
- Check (US currency, drawn on US bank, payable to AATCC)
- Wire transfer (additional $30 fee applies)
Return Policies
- Notify AATCC by email within 2 days of receipt if damage or loss occurs in transport.
- Notify AATCC by email within 10 days of receipt if you wish to return any item.
- Publications, blotting paper, glassine paper, detergents, and Raintester are NON RETURNABLE.
- Returns on other quality control item must be pre-approved by AATCC.
- Approved returns must be received in original product packaging.
- Items with customer stickers, labels, or other modification to original AATCC packaging are NOT RETURNABLE.
- Customer is responsible for return shipping charges unless AATCC shipped incorrect product or size, or the product did not meet guidelines of AATCC Certificate of Analysis and Conformity.
- 15% restocking fee may apply.
- AATCC contacts are Amy Holland, amy@aatcc.org, and Christy Lowery, loweryc@aatcc.org.
- AATCC is not responsible for shipment discrepancies unless notified within 2 days of receipt of goods.
Customer-Arranged Shipping Policy: AATCC allows customers to arrange their own shipping. In these instances, AATCC will not be held liable for damage or loss in shipping. In case of loss, notify carrier and file claim with carrier immediately.
